{"id":43561,"date":"2026-03-20T14:33:00","date_gmt":"2026-03-20T13:33:00","guid":{"rendered":"https:\/\/avala.hr\/index.php\/consumer-complaints\/"},"modified":"2026-04-15T14:38:32","modified_gmt":"2026-04-15T12:38:32","slug":"consumer-complaints","status":"publish","type":"page","link":"https:\/\/avala.hr\/en\/consumer-complaints\/","title":{"rendered":"Consumer Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43561\" class=\"elementor elementor-43561 elementor-43308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fce8a8 e-flex e-con-boxed e-con e-parent\" data-id=\"7fce8a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1485f elementor-widget elementor-widget-heading\" data-id=\"fb1485f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONSUMER COMPLAINTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8a51ed7 e-flex e-con-boxed e-con e-parent\" data-id=\"8a51ed7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c0394 elementor-widget elementor-widget-text-editor\" data-id=\"f1c0394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p> <\/p><p><strong>NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT<\/strong><\/p><p>In accordance with Article 6, paragraph 1 of the Law on Provision of Services in Tourism (NN 130\/17) and Article 10, paragraph 3 of the Consumer Protection Act (NN 41\/14, 110\/15), we inform service users that complaints regarding the quality of our services can be submitted in writing:    <\/p><p>1. By email to: info@avala.hr<br>2. By post to our registered office: Fra Ivana Ro\u017ei\u0107a 34, 21276 Vrgorac<\/p><p>AVALA Agency will confirm receipt of your complaint in writing without delay. We will provide a response to your complaint in writing no later than 15 days from the date of receipt.<br>Please include your full name and address for delivery of the response in your complaint. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1cc502 e-flex e-con-boxed e-con e-parent\" data-id=\"a1cc502\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab07abb elementor-widget elementor-widget-text-editor\" data-id=\"ab07abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em class=\"eujQNb\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\" aria-owns=\"action-menu-parent-container\">AVALA <strong class=\"Yjhzub\" data-sfc-root=\"c\" data-sfc-cb=\"\" data-complete=\"true\">Agency<\/strong> will strive to resolve each complaint amicably and to mutual satisfaction, valuing the trust of our guests.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONSUMER COMPLAINTS NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT In accordance with Article 6, paragraph 1 of the Law on Provision of Services in Tourism (NN 130\/17) and Article 10, paragraph 3 of the Consumer Protection Act (NN 41\/14, 110\/15), we inform service users that complaints regarding the quality of our services can &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-43561","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/pages\/43561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/comments?post=43561"}],"version-history":[{"count":3,"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/pages\/43561\/revisions"}],"predecessor-version":[{"id":44274,"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/pages\/43561\/revisions\/44274"}],"wp:attachment":[{"href":"https:\/\/avala.hr\/en\/wp-json\/wp\/v2\/media?parent=43561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}