{"id":43615,"date":"2022-05-09T07:34:08","date_gmt":"2022-05-09T05:34:08","guid":{"rendered":"https:\/\/avala.hr\/index.php\/faq\/"},"modified":"2026-04-15T14:35:02","modified_gmt":"2026-04-15T12:35:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/avala.hr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43615\" class=\"elementor elementor-43615 elementor-37312\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-217af41 e-flex e-con-boxed e-con e-parent\" data-id=\"217af41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0cf94f6 e-con-full e-flex e-con e-child\" data-id=\"0cf94f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:43538,&quot;url&quot;:&quot;https:\\\/\\\/avala.hr\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/hero-1920-webp-3.webp&quot;},{&quot;id&quot;:43539,&quot;url&quot;:&quot;https:\\\/\\\/avala.hr\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/hero-2-1920-webp-3.webp&quot;},{&quot;id&quot;:43540,&quot;url&quot;:&quot;https:\\\/\\\/avala.hr\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/hero-3-1920-webp-3.webp&quot;}],&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;out&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19a5319 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"19a5319\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">EVERYTHING YOU NEED TO KNOW\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d0b9f74 e-flex e-con-boxed e-con e-parent\" data-id=\"7d0b9f74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73958f6f e-con-full e-flex e-con e-child\" data-id=\"73958f6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2849d0d4 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2849d0d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">NEED HELP?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b804045 elementor-widget elementor-widget-heading\" data-id=\"2b804045\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">info@avala.hr<br>+385 (0)917266003<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94f5f2f e-flex e-con-boxed e-con e-child\" data-id=\"94f5f2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23a432ae elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"23a432ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">1. How can I book accommodation?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d53ba5d elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5d53ba5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Our platform works exclusively through direct inquiries. After selecting your desired property and dates, fill out the inquiry form. Our team will confirm availability as soon as possible and send you a booking offer. This way we ensure that every detail of your stay is perfectly planned.   <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7811279b elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7811279b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2. How can I know if the property is available for my dates?\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a044789 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4a044789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Simply select the dates in the calendar on each property's page. The system will show you in real time whether those days are available or booked. If they're available, you can send us an inquiry right away.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d283031 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5d283031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">3. Can I pay only part of the amount (deposit) when booking?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79a42623 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"79a42623\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Yes. To confirm your reservation, you only need to pay a deposit, while the remaining amount is paid according to the terms stated on your voucher \u2013 usually in cash upon arrival at the property or by bank transfer before your trip, depending on the agreement. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1445ed72 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1445ed72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">What are the rules in case of cancellation?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6d2e6e elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3f6d2e6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"> Our cancellation policy ensures a fair approach:\nMore than 60 days before arrival: We refund the deposit minus administrative costs.<br>60 to 30 days before arrival: The agency retains the deposit.<br>Less than 30 days before arrival: The full reservation amount is charged.<br>Detailed terms will be clearly stated on your booking confirmation.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8f2e64 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"3d8f2e64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5. How can I contact you?\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62beb9 elementor-widget elementor-widget-heading\" data-id=\"a62beb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Avala team is available for all inquiries and assistance. You can contact us in the following ways: \n\nEmail: Send us a message at info@avala.hr <br>\nPhone: Call us directly at +385 (0)917266003 <br>\nContact form: Send an inquiry directly through the form on our \"Contact\" page.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18077b2f elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"18077b2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">6. Why book through AVALA agency instead of large platforms?\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-674d855c elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"674d855c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">By booking directly with us, you get the best guaranteed price without hidden commissions, 24\/7 local support from experts who know each property, and access to a verified selection we've personally chosen to ensure you a flawless holiday.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-424a80f e-flex e-con-boxed e-con e-parent\" data-id=\"424a80f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52a93bb e-con-full e-flex e-con e-child\" data-id=\"52a93bb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dc47a6b e-con-full e-flex e-con e-child\" data-id=\"dc47a6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e2f284 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2e2f284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb7e835 elementor-widget elementor-widget-heading\" data-id=\"fb7e835\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Our Avala team combines local expertise, personalized service, and years of experience to help you find the perfect holiday home. From booking to check-in, we manage every detail carefully, ensuring you a relaxed, stress-free stay. Contact our dedicated team and make your holiday unforgettable.  <\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2381b96 e-con-full e-flex e-con e-child\" data-id=\"2381b96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4887d94 e-con-full e-flex e-con e-child\" data-id=\"4887d94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9689c51 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9689c51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Booking inquiries<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc8cb2c elementor-widget elementor-widget-heading\" data-id=\"bc8cb2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">info@avala.hr<br>+385 (0)917266003<br>\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b52fd elementor-widget elementor-widget-heading\" data-id=\"12b52fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Working hours:<br>Monday \u2013 Sunday:<br>08:00 \u2013 20:00<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eb5a800 e-con-full e-flex e-con e-child\" data-id=\"eb5a800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69fa769 elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"69fa769\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PAYMENT INQUIRIES<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94887dc elementor-widget elementor-widget-heading\" data-id=\"94887dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">info@avala.hr<br>+385 (0)917266003<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f724665 e-con-full e-flex e-con e-child\" data-id=\"f724665\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf99cb elementor-widget__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4cf99cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Write to us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24717ba elementor-button-align-stretch elementor-widget elementor-widget-WpRentals_Contact_Form_Builder\" data-id=\"24717ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"WpRentals_Contact_Form_Builder.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n\n\n\n\t\t\t<form class=\"elementor-form wprentals_elementor_form\"  id=\"wprentals-elementor-form-24717ba\" method=\"post\" >\n            <div id=\"booking_form_request_mess_modal\"><\/div>\n\n            <input name=\"prop_id\" type=\"hidden\"  id=\"contact_form_elementor\" value=\"1\">\n            <input type=\"hidden\" name=\"contact_ajax_nonce\" id=\"agent_property_ajax_nonce\"  value=\"ff35905260\" \/>\n\n            <input type=\"hidden\" id=\"elementor_email_subject\" name=\"email_suject\" value=\"New email from About Page\" \/>\n            <div class=\"alert-message\" id=\"booking_form_request_mess_elementor\"><\/div>\n            \n\t\t\t\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column form-group elementor-field-group-name elementor-col-50\"><label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">Name<\/label><input type=\"text\" name=\"name\" id=\"rentals_contact_builder_name\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" placeholder=\"Name\"><\/div><div class=\"elementor-field-group elementor-column form-group elementor-field-group-f3d6a5a elementor-col-50\"><label for=\"form-field-f3d6a5a\" class=\"elementor-field-label elementor-screen-only\">Name<\/label><input type=\"text\" name=\"mobile\" id=\"rentals_contact_builder_mobile\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" placeholder=\"Phone number\"><\/div><div class=\"elementor-field-group elementor-column form-group elementor-field-group-email elementor-field-required elementor-col-50\"><label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">Email*<\/label><input type=\"email\" name=\"email\" id=\"rentals_contact_builder_email\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" required=\"required\" placeholder=\"Email\"><\/div><div class=\"elementor-field-group elementor-column form-group elementor-field-group-e7b3924 elementor-col-50\"><label for=\"form-field-e7b3924\" class=\"elementor-field-label elementor-screen-only\">Guests<\/label><input type=\"text\" name=\"guests\" id=\"rentals_contact_builder_guests\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" placeholder=\"Number of guests\"><\/div><div class=\"elementor-field-group elementor-column form-group elementor-field-group-booking_from_date elementor-field-required elementor-col-50\"><label for=\"form-field-booking_from_date\" class=\"elementor-field-label elementor-screen-only\">Check in*<\/label><input type=\"text\" name=\"booking_from_date\" id=\"rentals_contact_builder_booking_from_date\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" required=\"required\" placeholder=\"Check-in\"><\/div><div class=\"elementor-field-group elementor-column form-group elementor-field-group-33e7c46 elementor-field-required elementor-col-50\"><label for=\"form-field-33e7c46\" class=\"elementor-field-label elementor-screen-only\">Check out*<\/label><input type=\"text\" name=\"booking_to_date\" id=\"rentals_contact_builder_booking_to_date\" class=\"elementor-field form-control elementor-size-sm elementor-field-textual\" required=\"required\" placeholder=\"Check-out\"><\/div><div 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jQuery('input[name=\"booking_from_date\"]').each(function(){             \n                    var item_parent =   jQuery(this).parent().parent();\n                    var in_date     =   item_parent.find('input[name=\"booking_from_date\"]') .attr('id');\n                    var out_date    =   item_parent.find('input[name=\"booking_to_date\"]') .attr('id');\n \n                    wpestaste_check_in_out_enable_new(in_date, out_date);\n                    \n                });\n                wprentals_elementor_submit_form();\n            });\n        <\/script>\n\n\n\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EVERYTHING YOU NEED TO KNOW NEED HELP? info@avala.hr+385 (0)917266003 1. How can I book accommodation? Our platform works exclusively through direct inquiries. After selecting your desired property and dates, fill out the inquiry form. Our team will confirm availability as soon as possible and send you a booking offer. 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