NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT

In accordance with Article 6, paragraph 1 of the Law on Provision of Services in Tourism (NN 130/17) and Article 10, paragraph 3 of the Consumer Protection Act (NN 41/14, 110/15), we inform service users that complaints regarding the quality of our services can be submitted in writing:

1. By email to: info@avala.hr
2. By post to our registered office: Fra Ivana Rožića 34, 21276 Vrgorac

AVALA Agency will confirm receipt of your complaint in writing without delay. We will provide a response to your complaint in writing no later than 15 days from the date of receipt.
Please include your full name and address for delivery of the response in your complaint.